These Terms & Conditions (“Agreement”) apply to the provision of Employee Assistance Programmes (“Services”) by Rosny House (“Provider”) to the purchasing business (“Client”). By purchasing a package, the Client agrees to the following terms.

1. Services Provided

1.1 The Provider will deliver the Services as described in the selected package (Bronze, Silver, or Gold).
1.2 Services include counselling sessions, workshops, and manager advice email support as specified in the package description.
1.3 All counselling sessions are delivered by qualified practitioners, either face-to-face or online.

2. Confidentiality

2.1 All employee use of the Service is strictly confidential.
2.2 The Provider will not disclose individual employee details to the Client.
2.3 The Provider may supply anonymised usage reports (e.g. number of sessions used, themes) to help the Client understand uptake, without identifying employees.

3. Session Use

3.1 Counselling sessions included in the package can be used by any employee of the Client during the package term.
3.2 Sessions are subject to availability and must be booked in advance.
3.3 If the included session allowance is exceeded, additional sessions may be purchased at the Provider’s standard hourly rate (£65 per session).
3.4 Unused sessions cannot be carried forward to the following year.

4. Manager Advice Email Support & Availability

4.1 The Provider will operate the manager advice email support during the stated hours: Mon–Fri 9am-6pm.  The Provider will aim to respond to emails within 24 hours, during the working week.

4.2 Email support is for non-emergency wellbeing support only.
4.3 The Provider is not a crisis service; in an emergency, employees will be signposted to NHS services or emergency contacts.

5. Workshops & Manager Support

5.1 Workshops will be scheduled by mutual agreement and delivered either on-site or online.
5.2 Manager support and coaching are advisory in nature and do not constitute legal or HR advice.

6. Fees & Payment

6.1 Package fees are payable annually in advance (with a 10% discount) or by monthly instalments if agreed in writing.
6.2 Services commence once payment has been received (or first instalment paid, if on a payment plan).
6.3 Fees are non-refundable, except where the Provider is unable to deliver the agreed Services.

7. Term & Renewal

7.1 Each package runs for 12 months from the start date.
7.2 Renewal is not automatic; the Client will be invited to renew prior to expiry.

8. Responsibilities of the Client

8.1 The Client agrees to promote the Service to employees and provide them with contact details for access.
8.2 The Client remains responsible for employee wellbeing overall and will not rely solely on the Provider for occupational health or HR functions.

9. Limitation of Liability

9.1 The Provider will deliver Services with reasonable skill and care, but does not guarantee outcomes for employees.
9.2 The Provider’s liability for any claim arising under this Agreement shall not exceed the total fee paid by the Client in the relevant year.
9.3 The Provider is not responsible for indirect losses such as loss of business or profit.

10. Termination

10.1 Either party may terminate the Agreement with 30 days’ written notice.
10.2 If terminated early by the Client, no refunds will be issued.
10.3 If terminated by the Provider, unused prepaid sessions may be refunded at the Provider’s discretion.

11. Governing Law

This Agreement shall be governed by the laws of Scotland, and disputes shall be subject to the exclusive jurisdiction of the Scottish courts.